Terms of Service

1. Acceptance of Terms

Welcome to Vitamesh. These Terms of Service ("Terms") govern your use of the Vitamesh healthcare management platform and related services (collectively, the "Service") operated by Vitamesh ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service. These Terms apply to all users, including healthcare providers, patients, clinic staff, and visitors.

2. Description of Service

Vitamesh is a healthcare technology platform that provides:

• Online appointment booking and scheduling
• Patient management and medical record keeping
• Prescription management and digital prescriptions
• Voice transcription for medical notes
• QR code-based appointment booking
• Calendar integration and synchronization
• Patient vital signs tracking
• Clinic workflow management
• Billing and invoicing capabilities
• Healthcare analytics and reporting

Our Service is designed to facilitate healthcare operations and improve the patient-provider experience. We are a technology platform and do not provide medical advice or treatment.

3. User Accounts and Registration

3.1 Account Creation

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

3.2 Healthcare Provider Verification

Healthcare providers must provide valid professional credentials and licensing information. We reserve the right to verify credentials and may suspend accounts pending verification.

3.3 Account Termination

You may terminate your account at any time. We may suspend or terminate your account for violations of these Terms, illegal activity, or other reasons at our discretion.

4. Acceptable Use

4.1 Permitted Use

You may use our Service for legitimate healthcare purposes, including:

• Managing patient appointments and medical records
• Facilitating communication between patients and providers
• Processing prescriptions and treatment plans
• Administrative and billing activities

4.2 Prohibited Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or conduct security attacks
• Share false or misleading medical information
• Impersonate another person or entity
• Access accounts or data without authorization
• Use the platform for non-healthcare commercial purposes
• Interfere with the operation of the Service

5. Medical Disclaimer

5.1 No Medical Advice

Vitamesh is a technology platform that facilitates healthcare operations. We do not:

• Provide medical advice, diagnosis, or treatment
• Replace the professional judgment of healthcare providers
• Guarantee the accuracy of medical information
• Practice medicine or provide healthcare services

5.2 Healthcare Provider Responsibility

Healthcare providers using our platform remain solely responsible for:

• Medical decisions and patient care
• Compliance with medical standards and regulations
• Maintaining professional licensing and credentials
• Patient safety and treatment outcomes

5.3 Emergency Situations

Our Service is not intended for emergency medical situations. In case of a medical emergency, contact emergency services immediately (call 911 in the US or your local emergency number).

6. Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.1 Data Security

We implement appropriate security measures to protect your data, but you acknowledge that:

• No system is completely secure
• You are responsible for maintaining the security of your account
• You should not share sensitive information through unsecured channels

6.2 Data Ownership

You retain ownership of your data. We do not claim ownership of the content you submit to our platform, but you grant us the necessary rights to operate the Service and provide healthcare support.

7. Billing and Payment

7.1 Subscription Fees

Use of our Service may require payment of subscription fees. You agree to:

• Pay all fees according to the pricing plan you select
• Provide accurate billing and payment information
• Update payment information as needed
• Pay fees in advance on a recurring basis

7.2 Late Payment and Suspension

We may suspend or terminate your access to the Service for non-payment. Late fees may apply to overdue accounts as specified in your service agreement.

7.3 Refunds

Refund policies are specified in your service agreement. Generally, fees are non-refundable except as required by law or our specific refund policy.

8. Intellectual Property

8.1 Platform Rights

The Vitamesh platform, including software, design, content, and trademarks, is protected by intellectual property laws. We retain all rights not expressly granted to you.

8.2 User Content

You retain ownership of content you create or upload. By using our Service, you grant us a license to:

• Store, process, and transmit your content
• Provide the Service and related features
• Improve our platform and services
• Comply with legal obligations

8.3 Restrictions

You may not copy, modify, distribute, or reverse engineer any part of our platform without written permission.

9. Third-Party Services

Our Service may integrate with third-party services, including:

• Google Calendar for appointment scheduling
• Payment processors for billing
• Cloud storage providers
• Analytics and monitoring services

Your use of third-party services is subject to their respective terms and conditions. We are not responsible for third-party services or their availability.

10. Disclaimers and Limitation of Liability

10.1 Service Availability

While we strive for high availability, we do not guarantee that our Service will be:

• Available at all times without interruption
• Free from errors or technical issues
• Compatible with all devices and software
• Meeting all your specific requirements

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VITAMESH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

10.3 Maximum Liability

Our total liability to you for any claims arising from these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Vitamesh and its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of applicable laws
• Your infringement of third-party rights
• Medical decisions and patient care (for healthcare providers)

12. Compliance and Regulations

12.1 Healthcare Compliance

Our Service is designed to support compliance with healthcare regulations, including:

• HIPAA (Health Insurance Portability and Accountability Act)
• State and provincial healthcare regulations
• Professional licensing requirements
• Medical record retention laws

12.2 User Compliance

You are responsible for ensuring your use of the Service complies with all applicable laws, regulations, and professional standards in your jurisdiction.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes through our platform, email, or other reasonable means. Your continued use of the Service after notification constitutes acceptance of the modified Terms.

14. Termination

Either party may terminate the service agreement with appropriate notice. Upon termination:

• Your access to the Service will be discontinued
• You may download your data within a reasonable period
• We may retain data as required by law or regulation
• Outstanding fees remain due and payable

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of India and the jurisdiction of Greater Noida, Uttar Pradesh. Any disputes arising from these Terms or the Service will be resolved through:

1. Good faith negotiation between the parties
2. Mediation, if negotiation fails
3. Binding arbitration or court proceedings as a last resort

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

If you have questions about these Terms of Service, please contact us: